Warranty & Guarantee
Every Somnara Aura™ Pro is backed by a comprehensive 3-year limited warranty and a 30-day money-back guarantee. We stand behind our product.
30-Day Money-Back Guarantee
If you are not completely satisfied with your Somnara Aura™ Pro, you may return it within 30 calendar days of delivery for a full refund of the purchase price.
Conditions:
- The product must be returned in its original packaging with all included accessories.
- The product must be in good working condition, free of physical damage beyond normal unboxing and setup.
- Contact hello@cozysleepsystem.com to initiate a return. A prepaid return shipping label will be provided for U.S. customers.
- Refunds are processed within 10 business days of receiving the returned product.
- Consumables (Nocelle™ Scent Pods, replacement filters) that have been opened or used are not eligible for return.
Reservation deposits: All reservation deposits ($49) are fully refundable at any time before shipment. No reason required. Cancel by emailing hello@cozysleepsystem.com.
3-Year Limited Warranty
What Is Covered
Cozy Sleep Systems Corp ("Cozy") warrants to the original purchaser that the Somnara Aura™ Pro hardware product will be free from defects in materials and workmanship under normal residential use for a period of three (3) years from the date of original delivery.
This warranty covers:
- SilentCore™ FOC motor assembly
- Cozy EchoLoom™ Radar sensor module
- DawnLoom™ LED wake light assembly
- Airstream Audio™ speaker driver
- Internal electronics, circuit boards, and power supply
- Housing, chassis, and structural components
- Control panel and display
- Wi-Fi and Bluetooth connectivity modules
- NFC reader for Nocelle™ Scent Pods
- All integrated environmental sensors
What Is Not Covered
- Consumable items: HEPA filters, activated carbon filters, and Nocelle™ Scent Pods
- Cosmetic damage: scratches, dents, or discoloration from normal use or placement
- Damage caused by misuse, abuse, accident, liquid exposure, or unauthorized modification
- Damage caused by use with non-Cozy accessories or power sources outside rated specifications
- Damage caused by natural disasters, power surges, or environmental events
- Normal wear and tear
- Products purchased from unauthorized resellers
- Software issues that are resolved through firmware updates
How to Make a Warranty Claim
- Contact us: Email hello@cozysleepsystem.com with your order number, a description of the issue, and any relevant photos or videos.
- Diagnosis: Our support team will work with you to diagnose the issue remotely. Many issues can be resolved through firmware updates or troubleshooting guidance.
- Repair or replacement: If the issue cannot be resolved remotely, Cozy will, at its sole discretion, repair the product, provide a replacement unit, or issue a refund. Cozy will provide a prepaid shipping label for U.S. customers.
- Turnaround: Warranty repairs or replacements will be processed within 15 business days of receiving the product at our service center.
Limitations
This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COZY'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND OF THE ORIGINAL PURCHASE PRICE. COZY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT.
This warranty gives you specific legal rights. You may also have other rights that vary by state or jurisdiction. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.
Software & Firmware Support
Cozy commits to providing security and critical functionality firmware updates for a minimum of 5 years from the date of original purchase. Feature updates and app improvements may continue beyond this period but are not guaranteed.
The Somnara Aura™ Pro is designed to operate independently without an internet connection for core purification, audio playback, and scheduled operation. Cloud-dependent features (remote app control, sleep history sync, firmware updates) require an active internet connection.